Call Now: (808) 631-7268

Contact Us

Ready to start your project or have questions? Give us a call or send an email. We respond promptly and we're happy to discuss your needs — no pressure, no obligation.

Get in Touch

The fastest way to reach us is by phone. If we're unavailable when you call, leave a message and we'll get back to you the same day — usually within an hour during business hours. You can also reach us by email for non-urgent inquiries or to send photos of your project.

Primary Phone

(808) 631-7268

Text messages welcome

Secondary Phone

(808) 647-4145

Nigel's direct line

Email

nfrps@nfrps.com

Best for sending project photos or detailed scope descriptions

Location

Lihue, Hawaii 96766

We serve all of Kauai — office is in Lihue

Business Hours

Monday7:00 AM – 5:00 PM
Tuesday7:00 AM – 5:00 PM
Wednesday7:00 AM – 5:00 PM
Thursday7:00 AM – 5:00 PM
Friday7:00 AM – 5:00 PM
Saturday8:00 AM – 4:00 PM
SundayClosed

Emergency service calls are available outside regular hours for urgent plumbing issues. Call the main number and follow the prompts.

Response Time

Phone calls and texts: typically within 1 hour during business hours.

Emails: within 2-4 hours during business hours, same-day response guaranteed.

For urgent plumbing issues, always call — don't email.

What to Expect When You Contact Us

1

Initial Call or Message

When you reach out, you'll speak directly with Charissa or Nigel — not an answering service. We'll ask a few quick questions to understand your project or issue and determine the best next step.

2

Scope Assessment

For most projects, we schedule an on-site assessment at no charge. Nigel visits the property, reviews the scope of work, discusses options with you, and answers any questions you have in person.

3

Written Estimate

After the on-site assessment, you'll receive a detailed written estimate within 24-48 hours. The estimate includes a clear scope of work, materials to be used, and the total project cost. No vague ballpark figures.

4

Project Scheduling

Once you approve the estimate, we add your project to our schedule. We coordinate start dates with you and any other trades involved, and keep you updated as the project date approaches.

Service Area: All of Kauai

We handle projects across the entire island of Kauai. Whether you're in the north shore town of Haena, the south side in Ocean Conde, or anywhere in between, we're ready to serve you.

Lihue
Kapaa
Koloa
Poipu
Hanapepe
Waimea
Princeville
Anahola
Kilauea
Wailua
Kalihiwai
Haena
Kealia
Anini
Moloaa
Pakala

Have a Plumbing Emergency?

Burst pipes, gas leaks, overflowing sewage, and major water leaks can't wait for regular business hours. If you have a plumbing emergency, call us immediately — we'll do our best to respond as quickly as possible.

Call Now: (808) 631-7268